Terms and Conditions

This English translation is provided for convenience. If it differs from the Hungarian version, the Hungarian text prevails.

Service provider and data controller

Trackie.io Kft.
Registered office: 1025 Budapest, Ruthén út 28.
Tax number: 28963271-2-41
Company registration number: 01-09-377556
Registering authority: Company Registry Court of the Metropolitan Court of Budapest
Customer support and privacy requests: support@maildeck.pro

1. The service and the customer

Maildeck is an online company-discovery, contact-data management and email-campaign service for businesses. A person registering acts for business or professional purposes and confirms that they are authorised to represent the company provided. The service is not intended for private consumer use. This declaration does not override consumer status where that status applies by law.

2. Registration and formation of the contract

The user provides an email address, password and company details, accepts these Terms and their Data Processing Addendum, and acknowledges the Privacy Notice. Every field can be corrected before submission. The “Create account” button submits the registration. The contract is formed when the account is created successfully and the workspace opens with on-screen confirmation. An unsuccessful registration does not form a contract.

The language of the contract is Hungarian and no separately signed instrument is created. The provider records electronically the time of acceptance, the declarations and the full text of the documents in effect at that time. After signing in, the accepted copy can be downloaded through the “Documents accepted at registration” link. Current documents can also be read, saved and printed without signing in.

3. Spending balance and fees

At registration, the workspace receives a starting credit determined by the provider. Registration creates no payment obligation and starts no automatic charge. The spending balance can be topped up by card on the Workspace page in the amount displayed. Payment takes place on Revolut's hosted page; Maildeck does not receive card details. A successful payment confirmation adds the top-up to the balance. Before database building, Maildeck displays an estimated fee and asks for a maximum spending limit. Sufficient balance is required to start. The full limit is reserved at the start, then actual usage is charged and the unused part is returned to the balance. There is no automatic top-up.

4. Use and responsibility

The customer is responsible for the data it provides, for protecting access credentials, and for the lawfulness of imported recipients and campaigns. The service may be used for marketing without prior consent only in countries and for recipient categories where applicable law permits it. Unauthorised data collection, deceptive sender details, unlawful unsolicited advertising and circumventing unsubscribe requests are prohibited. A publicly available email address does not amount to consent to advertising. Where electronic advertising is sent to a natural person, all applicable prior-consent requirements must be observed; a company domain or an address that looks generic does not replace those requirements.

Before targeting and before each send, the customer must independently check and document which countries' laws apply and the conditions for lawful marketing in those countries. For sending without prior consent, the customer must also verify that the address is genuinely a generic corporate address belonging to a legal entity. The customer must give recipients the required information, establish the necessary lawful basis, identify the sender, provide an opt-out method, and handle objections and unsubscribe requests. If the conditions are not met or cannot be established, the customer must not send marketing without prior consent.

The selectable country list is a technical restriction, not a legal determination or guarantee that an address, recipient or campaign is lawful. Search results do not guarantee that data are accurate or suitable for use. The customer bears responsibility for the lawfulness of its own targeting decisions, collection and campaigns and, to the extent permitted by law, is responsible for substantiated third-party claims arising from its unlawful instructions or campaigns. The fees, limits and terms of the customer's SMTP provider also apply. The provider remains responsible for its own conduct and mandatory legal duties; these Terms do not restrict the rights of data subjects or authorities.

5. Termination, defects and complaints

Termination and the return or deletion of data may be requested through customer support. Cancellation starts no new payment. Questions about a remaining spending balance and claims arising from defective performance are handled by support under Hungarian law. Where use is unlawful or creates an immediate security risk, access may be restricted to the extent necessary. The reason will be communicated as soon as doing so no longer risks the investigation or security.

When reporting a problem, provide only the information needed to identify the workspace and describe the issue; never send a password. We respond to complaints without undue delay, aiming to do so within 30 days. Hungarian law and the jurisdiction rules prescribed by law apply to disputes. Customers will be informed in advance of future changes to these Terms; this wording does not grant an unlimited unilateral right to amend them.

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